Is an underlayment used for vinyl flooring?

Yes. When necessary, we will use plywood underlayments to install the vinyl flooring.

What do I have to do to maintain my vinyl flooring after installation?

After your vinyl flooring installation:

  • Traffic should be kept to a minimum during the first 48 hours.
  • Loose dirt should be swept from the floor.
  • Wash the floor with a non-abrasive floor cleaner. Do not use the following:
    • Soap-based detergents
      • Abrasive or mop shine products
      • Ammonias
      • Bleaches
      • Vacuums with rotating beater bars.
  • Ensure that furniture legs and/or appliances have large surface non-staining floor protectors.

Can you install laminate flooring on my stairs?

Floortex does not install on stairways at this time. This is due to safety issues.

How often should I professionally clean my Carpet?

In a typical house, Carpet should be professionally cleaned every six to 12 months, depending upon the traffic volume and type of activity.

When will my installer arrive at my home?

Installations appointments occur between 8 a.m. and 5 p.m. Unfortunately, a specific time of arrival cannot be provided.

I noticed my appointment is for a two-hour window. When can I expect the Sales Representative to arrive?

We will arrive any time within the two-hour window that you selected.

Does Floortex® repair or service existing products?

Unfortunately, we do not service or perform repairs.

How do I shop with Floortex? Is there any charge or obligation for an estimate?

Stop by our beautiful Showroom to view hundreds of flooring choices. Floortex offers convenient, free in-home estimates.

How do I schedule a Free In-Home Estimate?

Call our local office at (910) 383-0009 and our Sales Representative will find an appointment time to work with your busy schedule.

What information will Floortex need to place my order?

Your order can be placed by your Sales Representative after your FREE In-Home Estimate. We will need your current, state-issued identification and the required deposit. Valid forms of payment include cashier's checks, money orders, certified checks or bank cards.

Does Floortex offer brand name Flooring?

Floortex has Quality, Name-Brand Flooring from leading manufactures such as Mohawk, Shaw, Beaulieu and US Floors.

Will my old flooring have to be removed?

Depending on the project, your existing flooring may have to be removed, or we may be able to accommodate a new installation over your old floor. Your Sales Representative will be able to provide more information on your options during your FREE In-Home Estimate.

Do Floortex® products carry a warranty?

Yes. All of our products carry both a manufacturer’s product warranty and our One-Year Installation Warranty.